Onboarding
Establishing Data
1.1 Let’s start! After agreeing on our proposal, we will schedule an online kick-off. During this session
- Contract information: what has been agreed upon in the contracts
- Key figures of the contracts (to provide the system with the correct data)
- Finalizing the implementation plan
- Defining stakeholders and roles
- Determining onboarding & training for stakeholders
1.2 Receive Key Data – easy-to-fill forms. Before GRIP can start the implementation, the core data of the contracts must be received. These core details will be discussed during the kick-off. This includes:
- General contract information
- Calculation data (performance standards, hourly rates, and building details)
- Agreed KPIs and measurement methods
- User information: who gets which access?
*Standard templates are available from GRIP for this.
System Implementation
collaborate with you to ensure the correct strategic setup within your organization.
GRIP processes the provided contract information templates. We configure financial management and/or dashboards and assign the appropriate user authorizations.
Training for Users
Once all users are added, we provide all stakeholders with an online training session. Within an hour, they will learn:
Start Digital
Contract Management
Once everything is uploaded and stakeholders have been trained, digital contract management can begin as planned. From that point, all stakeholders can actively use GRIP, and the contract will become active for our support team.
GRIP has developed an online knowledge base for all users, where all introductory videos, tutorials, and frequently asked questions can always be found.
24/7
support
Our support team is available 24/7 through:
- FAQ on our website
- The GRIP online knowledge base
- Evaluation and optimization system
GRIP is committed to continuous development and values ongoing feedback from our clients to improve the software.
Data Import
How can your data be imported?
Our dashboard is fully customizable to your needs. We don’t determine the content of your contracts, but we ensure that contract information, such as KPIs and management data, is displayed the same way as in the contract and existing reports. During the onboarding kick-off, we’ll work together to set this up to align with your requirements. The smoothness of this process depends on various factors, but we ensure that all data is correctly imported and ready before the software is deployed within your organization.
Dataflow
During onboarding, we determine together how data will be entered into the software. We offer three options, which can be combined if needed:
- Automatic integrations with existing software systems.
- Open API integrations.
- Manual import via GRIP.
For option 3, we can grant access to your internal teams, suppliers, and intermediaries to add data using standard formats. Additionally, we offer a service to gather and import required data into the dashboard.
Historical Data
We ensure past data from Excel or other systems is imported into the dashboard, so all information is centralized in one place. During the implementation process, we can ensure that historical data is also visible in our dashboard, consolidating all information in one central location.
